Your Next Generation Contact Centre
What are you looking to achieve with your contact centre environment? If it is to deliver an enhanced service to your customer, reduce your costs and drive revenue; we can help.Ivocom can deliver a fully scalable contact centre solution over an architecturally diverse organisation. So whether you have 500 agents in a single facility, or need to facilitate those agents should they all work from home, we can enable you.
Using the Zultys Integrated Contact Centre Solution we can intelligently process incoming calls to a group of Supervisors & Agents based not just on a rule-set but also real time conditions.
We provide all key features you would expect from an enterprise contact centre solution, but crucial to your success are the real benefits ICC will deliver.